FAQ | CANDLE CARE
All things SOBU. If you have a question that is not answered here, feel free to reach out to email@example.com and we will answer it!
We spent a lot of time formulating our signature coconut wax to provide a scent strength that was just right. We believe that our candles provide a fragrance level that is well-suited for all. You will certainly know that you have a SOBU candle lit, but the fragrance will not overpower. We think that the amount of scent "thrown" by our candles provides the perfect compliment to a space without being distracting.
All SOBU candles are 100% vegan!
Also, we would never, EVER test on animals and we are proud to say that none of our suppliers do either.
Our single wick candle is ideal for smaller spaces, such as washrooms, entryways, and small bedrooms.
Our double wick candle is our recommended size for medium sized rooms like kitchens or common areas, or for smaller rooms where a more powerful scent is desired.
Our triple wick candle is designed for large rooms and for stronger scent throw in smaller rooms.
Absolutely! As part of our desire to be as sustainable as possible, we designed our custom glass jars to be repurposed when the wax has been exhausted.
When 1/4 inch or so of wax remains, discontinue use of the candle and set the jar in the freezer for a few hours. After the wax has hardened, it can be chipped out and the wick tab can be removed. If this method does not work well for you, then simply place your jar into a warm oven and allow the remaining wax to melt. Then, carefully remove the container using a potholder and dump out the remaining wax (dump the wax into the trash can, NOT down the sink!) and use a paper towel to wipe out the jar. Then, use soap and water to remove the remaining wax reside and clean the jar.
We have seen all sorts of different ideas for repurposing our containers: small planters, pen/pencil holders, holding bathroom essentials, the possibilities are endless! If you repurpose your jar in an interesting way, be sure to snap a pic and tag @sobufragranceco! We love to see how our products are continuing to live on!
The deal is that it is the best wax on earth (at least we tend to think so)! We have spent a LOT of time testing and formulating custom wax blends for our candles. And we landed on our signature, coconut wax blend because it burns clean and has excellent fragrance properties.
As we were formulating our wax, we were set on using a natural wax, but we were disappointed with the burn properties of traditional soy wax and were determined to create a wax that out-performed soy. Our coconut wax blend does just that. Although soy wax has become popular among the "natural" community, our coconut wax burns cleaner and more smoothly than 100% soy wax. Soy wax can be temperamental when it comes to burning, which is why you often see bumps and sink holes in soy candles. Also, soy wax has a relatively low fragrance "capacity" which means that a soy candle will be harder to smell when lit and the fragrance experience will not be as profound. However, soy wax is very cheap, so it has become quite popular as a natural alternative to paraffin wax.
We decided to forget about how much the wax would cost us, and focused all of our energy on creating a wax that was not only natural and clean burning, but also delivered a scent experience that allowed every note of our fine fragrances to shine through in order to create the best possible candle we could. We think we have hit the nail on the head with our signature coconut wax blend. Let us know what you think by dropping us a line at firstname.lastname@example.org
No, not at all!
Our coconut wax simply uses coconut to provide the base of the wax and does not have any smell at all. Just like soy wax uses the soy bean as its base, our wax uses the coconut. That is one of the reasons it is such a great base for our fine fragrances!
We keep our ingredients as simple as possible to have as little of an environmental footprint as we can. Our core collection of candles have the following ingredients: natural coconut wax, fine fragrance oil, and a cotton wick. Our container consists of glass and a natural wooden lid.
Our fine fragrance oils are compounded using both natural, essential, and synthetic fragrance oils. This allows us to create highly complex scent profiles in our fragrances, and provides a wide ranges of raw materials for us to choose from when creating new scents! All of our fragrance oils are phthalate free.
We create all of our custom fragrance profiles right here at SOBU! Scent can have a very powerful impact on many aspects of life, from mood to memory, and it is highly individualized. What smells amazing to one person may not be as pleasing to another. So, we formulate all of our fragrances right here in house in order to ensure that we invoke the experiences that we are after in all of our fragrances.
All of our candles are hand-crafted in the SOBU studio in Atlanta, Georgia, USA.
One of the defining characteristics of the SOBU brand is that every single aspect of our production, from design to shipping, is done completely in house by our team. This allows us to have complete control over every aspect of the customer experience, quality, and sustainability of our production process.
CANDLE CARE + SAFETY
At SOBU, we are big on proper candle care. Following a few general candle burning principles can vastly enhance your experience and help your candle burn as efficiency and cleanly as possible:
1. FULL WAX POOL: Allow your candle to liquefy the entire surface of the candle each burning. Doing so prevents "tunneling" and ensures that you will have the most even burn.
2. BURN TIME: We generally recommend not to burn your candle for more than 3 hours at a time. As the candle burns longer and longer, the additional heat can cause the wax to burn too quickly and the wick will become too long. Also, discontinue burning the candle when 1/4 inch of wax remains in the jar and repurpose your container!
3. TRIM YOUR WICK: Trim. Your. Wick. Before. Single. Time. You. Light. Your. Candle. This can not be said enough! Aside from low-quality materials (which you don't have if you have a SOBU candle), un-trimmed wicks are one of the key causes of candle sooting. Every SOBU candle comes pre-trimmed from our studio, but be sure to trim your wicks very short (1/8 inch) before each subsequent lighting. You can use a dedicated wick trimmer or scissors, but we have found that simple finger nail clippers do the job very well. Be sure not to leave wick trimmings (or any other debris) in your candle jar!
We recommend extinguishing your candle by gently blowing out the flame. Be careful when doing so to avoid splattering liquid wax. Never attempt to use the wooden lid to extinguish your candle, and always wait until the candle jar cools before handling.
Be sure to allow the smoke to clear before replacing our wooden lids.
Proper candle safety is VERY important. Below are the rules we always follow when burning candles (and we burn a LOT of candles):
1. Keep candles out of reach of children or pets.
2. Keep lit candles out of drafty areas (fans, vents, air conditioners, open windows, etc.)
3. Extinguish the flame if it becomes too tall. Then trim the wick and check for drafts.
4. Extinguish your candle gently to avoid splattering liquid wax.
5. Never handle or move your candle while it is lit or while there is liquid wax on the surface.
6. Wait until the wick clears of smoke before replacing our wooden lid.
7. Allow the wax to fully solidify and the jar to fully cool before handling.
8. Do not leave wick trimmings or debris in your candle jar.
9. Never burn a candle on or near anything that can catch fire (fabric, blankets, loose papers, your hair, etc.). Give your candle plenty of room for safety and to allow the fragrance to properly dissipate throughout your space.
10. Always burn within site.
11. Discontinue burning when there is 1/4 inch of wax left in your jar.
We are happy you are asking this because we are all about burning clean! In order to get the most out of our signature, clean burning coconut wax, and ensure a steady, minimal-smoke flame, be sure to trim your wick very short (1/8 inch) before each lighting after the first lighting (all Sobu candles come pre-trimmed and ready to light) and avoid drafty areas (fans, air conditioners, vents, open windows, etc.).
If you would like to make a change to your order, please email us at email@example.com as soon as possible. We will do our best to accommodate you!
You will receive email updates with your order conformation and tracking information. You can also check your order status on your account page which will be updated as soon as your order ships.
Purchases in the state of Georgia are subject to a 4% sales tax with varying levels of municipal sales tax.
If you would like to place a large order, like for a wedding or large event, drop us a line at firstname.lastname@example.org and we will get the ball rolling.
Simply open each small bag and remove the test strip. Give the strip a few waves in the air to release the fragrance, and then gently waft the strip toward your nose while inhaling (just like you would sample a perfume at the store).
Avoid contact with your eyes or face, and do not ingest.
Each sample kit includes one test strip dipped in each our fragrance formulations (one test strip per fragrance). The samples are labeled by scent, and come packaged in a brown kraft mailer.
As a fragrance company, we want to make sure that you are able to get the true essence of our fragrances when we send you our sample kit. Small tea lights and small candle samples are often not strong enough to provide an accurate representation of the fragrance. They give off very little scent and do not allow you to really understand the fragrance profile.
Because of that, we send small test strips that are dipped in our actual fragrance formulations to give you the most accurate depiction of our fragrances.
We process orders as quickly as possible. Usually, processing takes between 3-5 business days. You will received a notification email with tracking information as soon as your order ships.
For now, we currently ship to the 50 U.S. states and Puerto Rico. But, we will be expanding our shipping into other countries soon so stay tuned!
We offer free domestic shipping on orders over $75 and $7 flat rate shipping on all other orders.
If you would like to change your shipping address, please email us at email@example.com as soon as possible. If your order has not yet been processed, we will try our best to accommodate you. However, we are unable to change shipping information for orders that have already been shipped.
Once shipped, continental U.S. shipments usually take 2-5 days to arrive, depending on location. Alaska, Hawaii, and other U.S. territories may take longer. You will receive tracking information for your order as soon as it ships.
Yes! Once your order has shipped you will receive an email with tracking information. If you do not receive your tracking information, let us know at firstname.lastname@example.org and we will make sure you receive it.
RETURNS + EXCHANGES
Our number 1 priority is for you to be happy with your SOBU purchase. If you are not 100% happy, we will do everything in our power to correct that.
All returns or exchanges must be processed within 30 days of receiving your order. If you would like to make a return or exchange, please email us at email@example.com with your order number and we will get the process started. All products must be unused and in original packaging to be exchanged or returned. Refunds cover the cost of the item returned and do not include shipping fees.
As a small, growing business, we are not currently able to cover return shipping costs. But, we are happy to ship an exchange at no extra charge.
Oops! Shoot us an email at firstname.lastname@example.org and we will get it worked out.
We want you to be happy! So, if you do not like the scent or it is not what you expected, then please let us know at email@example.com and we will work with you to process a refund or exchange.
We highly recommend letting us send you a free sample kit to test out each of our fragrances before purchasing.
COLLABORATIONS + BRAND AMBASSADORS
If you are interested in becoming a SOBU ambassador, content creator, or other partner, drop us a line at firstname.lastname@example.org. We are always excited to discuss potential collaborations!
MENTAL HEALTH SUPPORT
At SOBU, one of our key brand tenants is the promotion of mental health awareness for the millions of Americans currently suffering from mental health conditions. Right now, over 40 million Americans are currently suffering from some form of mental health condition, and the rate of youth experiencing a mental health condition continues to rise. There also continues to be a stigma surrounding mental health conditions which prevents millions of people in need of help from seeking it. Our goal is to do what we can to help eradicate the stigma surrounding mental health and help those who need treatment actually get it. We want everyone to have the opportunity to live a happy and fulfilled life, and we are committed to doing what we can to help make that happen.
To do that, we have made the pledge to donate a portion of every product sold to national mental health organizations. Our goal is to form a robust partnership with one of a select few organizations that we believe is doing the most substantial work in the mental health space; however as a small, growing business we are currently fulfilling our pledge by collecting a portion of each candle we sell and making periodic donations in lump sum form. We will keep you updated with any developments!
If you have any questions about our donations, or how we support the mental health initiative, feel free to reach out to email@example.com.
Please direct all press inquiries to firstname.lastname@example.org.
WHOLESALE + STOCKISTS
Absolutely! We are always excited to team up with new stockists! Please direct wholesale inquiries to email@example.com.
If you have a local shop that you would like to see SOBU products in, we would love to hear about it! Send us a note at firstname.lastname@example.org to share your recommendation.