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FAQ | CANDLE CARE

All things SOBU. If you have a question that is not answered here, feel free to reach out to hello@sobufragranceco.com and we will answer it!

OUR PRODUCT

How fragrant are SOBU candles?
Are your candles vegan?
What size candle is best for my space?
Can I repurpose my candle jar?
What's the deal with coconut wax?
Does coconut wax smell like coconut?
What ingredients are in SOBU candles?
Who creates your fragrances?
Where are your products made?

CANDLE CARE + SAFETY

How do I properly burn a SOBU Candle?
How do I extinguish my candle?
How do I burn candles safely?
How do I prevent my candle from smoking?

ORDER INFORMATION

How can I update my order?
How can I check the status of my order?
Am I charged sales tax?
What if I want to place a large order?

SAMPLES

How do I use the sample strips?
What is included with my sample kit?
Why don't you send actual candles as samples?

SHIPPING

When will my order ship?
Where do you ship?
What are your shipping rates?
How do I change my shipping address?
How long will it take for my order to arrive?
Will I receive tracking information for my order?

RETURNS + EXCHANGES

What is your return/exchange policy?
What if I received the wrong product?
What if I just don't like the scent?

COLLABORATIONS + BRAND AMBASSADORS 

Can I be a SOBU ambassabor?

MENTAL HEALTH SUPPORT

Can you tell me a little bit more about how SOBU supports mental health?

PRESS

Where should I direct press inquiries?

WHOLESALE + STOCKISTS 

Can I carry SOBU products in my boutique?
I know a store SOBU candles should be in!